Conditions of Use
Terms of Use and Sale
Last updated: 15 August 2026
Please read these Terms of Use and Sale carefully before using www.philio.gr or placing an order. These Terms govern access to our website and all purchases made through it.
1. Business details
The online store Philio is operated by:
Business name: LASKOU GARYFALLIA
Registered address: N. Mandilara 2, Agios Dimitrios, Attica, 173 41, Greece
Greek Tax Identification Number (AFM): 133773274
Tax Office: KEFODE ATTIKIS
GEMI Registration Number: 168816103000
Telephone: +30 693 714 9673
Email: philiogr@yahoo.com
Website: www.philio.gr
In these Terms, the expressions “Philio”, “the Business”, “we”, “us” and “our” refer to the business identified above.
2. Acceptance of the Terms
By browsing our website or placing an order, you confirm that you have read and accepted these Terms, together with our separate:
Payment Methods policy
Shipping policy
Returns and Exchanges policy
Privacy Notice
Cookies Policy
You must be at least 18 years old and have full legal capacity to place an order. Minors may use the website and make purchases only with the consent and supervision of a parent or legal guardian.
The Terms that apply to your purchase are those published on the website on the date your order is placed.
3. Products and product information
We make every reasonable effort to ensure that product descriptions, photographs, characteristics, prices and availability are accurate and up to date.
However, the appearance of colours may vary slightly depending on the screen, device and display settings used.
Many of our products are handmade. Minor variations in colour, shape, decoration placement or finish are natural characteristics of handmade production and do not necessarily constitute a defect, provided that they do not affect the product’s use, quality or essential characteristics.
This provision does not limit your statutory rights where a product is defective, damaged or does not correspond to its description.
4. Prices and product availability
All prices displayed on the website include the applicable Value Added Tax (VAT), where required.
Shipping costs and any other applicable charges are clearly displayed before the order is submitted.
For deliveries outside the European Union, customs duties, import taxes, customs clearance fees and any other local charges are not included in our prices or shipping costs. Such charges are the sole responsibility of the recipient.
Adding a product to the shopping cart does not reserve it. Product availability is confirmed during order processing.
If an obvious error occurs in a product’s price, description or availability, we will contact you as soon as possible. You may either confirm the order based on the corrected information or cancel it and receive a full refund of any amount already paid.
5. Placing and accepting an order
Before submitting your order, you will have the opportunity to review and correct the selected products, quantities, delivery details and payment method.
The automated order confirmation email only confirms that we have received your order. It does not necessarily constitute final acceptance of the order.
The sales contract is concluded once payment has been confirmed and we have accepted your order for processing.
We reserve the right to reject or cancel an order where:
A product is unavailable.
Payment has not been confirmed.
There is an obvious error in the price or product information.
Shipping or customs restrictions prevent fulfilment.
The information provided is incomplete or incorrect.
Fraudulent or unauthorised activity is reasonably suspected.
If a paid order cannot be accepted, the amount paid will be refunded without undue delay.
6. Payment
The payment methods currently available are described on our Payment Methods page.
Electronic payments are processed through secure payment providers, including Viva.com and PayPal, depending on the payment method selected.
Card details are entered directly into the secure environment of the relevant payment provider. Philio does not collect or store your complete card details.
Cash on delivery and direct bank deposits to a Philio bank account are not available.
All orders must be paid in full before they are dispatched or made available for collection.
For payment methods that are not confirmed immediately, order processing begins after successful payment confirmation.
7. Shipping and delivery
Available carriers, shipping costs and estimated delivery times are described on our Shipping page.
Delivery estimates normally begin from the date the order is dispatched. Products made or prepared to order may require additional preparation time, which will be stated on the product page or communicated to you.
Unless a different delivery time has been agreed, orders will be delivered without undue delay and no later than 30 days after the sales contract is concluded.
If a significant delay occurs, we will inform you and provide a new estimated delivery time and the options available to you.
Philio bears the risk of loss or damage until the order is physically delivered to you or to a person designated by you. This does not apply where you independently appoint a carrier that was not offered by Philio.
Failure to collect a parcel does not constitute an exercise of the right of withdrawal.
If an order is returned to us because it was not collected, because an incorrect or incomplete address was provided or because delivery failed for reasons not attributable to Philio or the carrier, we will contact you regarding possible reshipment. Where permitted by law, the actual return and reshipment costs will be borne by the customer.
8. Collection from our premises
Collection from our premises is available without an additional charge, provided that the order has been paid in full and you have received confirmation that it is ready for collection.
Our premises are not operated as a retail shop and product fittings are not available.
The current collection days and opening hours are stated on our Shipping page. Collection at a different time may be arranged by appointment and prior agreement.
9. Right of withdrawal and returns
For orders delivered within Greece or another European Union country, consumers have the right to withdraw from the purchase within 14 calendar days of receiving the products, without having to provide a reason.
To exercise this right, you must inform us before the end of the 14-day period by sending a clear statement to philiogr@yahoo.com. You may also use the model withdrawal form provided at the end of these Terms.
After informing us of your decision, you must return the products without undue delay and no later than 14 calendar days from the date of your notice.
For returns made because of a change of mind:
The customer bears the direct cost of returning the products.
The customer is responsible for ensuring that the products are packaged safely for transport.
Products may only be handled to the extent necessary to establish their nature, characteristics and proper functioning, as would normally be permitted in a physical shop.
The customer may be liable for any reduction in value caused by handling beyond what is necessary for this purpose.
The refund will be issued using the same payment method used for the original transaction, unless another method is expressly agreed.
We may withhold the refund until we receive the returned products or until you provide evidence that they have been sent back, whichever occurs first.
If the entire order is returned, we will also refund the cost of the least expensive standard delivery method offered for the original order. Any additional amount paid for an upgraded or more expensive delivery service will not be refunded.
Further information is available on our Returns and Exchanges page.
10. Product exchanges
One free product exchange per order is available for deliveries within Greece and the European Union.
The first exchange is free only when the return and replacement are completed using the shipping method indicated by Philio.
Exchanges are subject to product availability. If the replacement product has a different price, the relevant price difference must be settled before dispatch.
For a second or any subsequent exchange relating to the same order, the customer bears both the return shipping cost and the cost of sending the new product.
11. Exceptions and deliveries outside the European Union
The right of withdrawal does not apply to products made according to the customer’s specifications or to genuinely personalised products.
This exception applies only to products that have actually been customised or made specifically for the customer. It does not automatically apply to every handmade product.
For deliveries outside the European Union, returns and exchanges due solely to a change of mind are not accepted, as international return shipping, customs duties and re-import charges may exceed the value of the product.
This restriction does not apply where an incorrect, damaged or defective product has been delivered. It also does not limit any mandatory consumer rights that may apply under the law.
12. Incorrect, damaged or defective products
If you receive an incorrect, damaged or defective product, please contact us as soon as possible at philiogr@yahoo.com, including:
Your order number
A description of the issue
Clear photographs of the product and, where relevant, its packaging
Where Philio is responsible for the issue, we will cover the reasonable cost of returning and replacing the product.
Nothing in these Terms limits your statutory rights or the legal guarantee of conformity that applies to consumer goods.
13. Order cancellation
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been dispatched and the production or personalisation of a made-to-order product has not begun, we will make every reasonable effort to cancel it and refund the amount paid.
If the order has already been dispatched, the applicable withdrawal and returns procedure must be followed, provided that the order is eligible for withdrawal.
This section does not limit your statutory right of withdrawal.
14. Personal data and cookies
To process and fulfil an order, we need to collect certain information, including your name, contact details, billing details and delivery details.
Personal data necessary for processing an order is handled on the basis of performing the sales contract and complying with our legal obligations.
Marketing communications and newsletters are sent only where we have an appropriate lawful basis, such as your consent. You may unsubscribe from marketing communications at any time.
Further information about how we process personal data and use cookies is available in our Privacy Notice and Cookies Policy.
15. Intellectual property
Unless otherwise stated, all texts, photographs, product images, designs, graphics, logos and other content appearing on the website are owned by or licensed to Philio and are protected by intellectual property laws.
They may not be copied, reproduced, modified, published, commercially exploited or distributed without our prior written permission, except where permitted by law.
16. Permitted use of the website
You may use the website only for lawful purposes.
You must not:
Interfere with the security or proper operation of the website.
Attempt to gain unauthorised access to the website, its systems or its data.
Introduce viruses, malware or other harmful material.
Use automated tools to extract, copy or reproduce website content without prior permission.
We reserve the right to restrict access to users who violate these Terms or misuse the website.
17. Website availability and limitation of liability
We make reasonable efforts to keep the website available, secure and functioning correctly. However, we cannot guarantee that access will always be uninterrupted or free from technical errors.
We are not responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, severe weather conditions, strikes, network failures, government measures or serious failures by third-party service providers.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or any mandatory consumer rights.
18. External links
The website may contain links to external websites, including payment providers, courier companies and social media platforms.
We do not control the content, availability, security or privacy practices of external websites. When visiting such websites, the relevant provider’s own terms and privacy policies apply.
19. Governing law and dispute resolution
These Terms and all sales made through the website are governed by Greek law.
If you are a consumer residing in another European Union country, this choice of law does not deprive you of any mandatory consumer protection granted by the law of the country in which you habitually reside.
If an issue arises, please contact us first at philiogr@yahoo.com, so that we can attempt to resolve it amicably.
Consumers may also contact the Greek Consumer Ombudsman or, for cross-border disputes within the European Union, the European Consumer Centre in their country of residence.
The former European Union Online Dispute Resolution platform has been discontinued and is no longer available.
Any dispute will be submitted to the competent courts determined in accordance with applicable law.
20. Contact
For questions about these Terms, an order or your consumer rights, you may contact us at:
Email: philiogr@yahoo.com
Telephone: +30 693 714 9673
Postal address: N. Mandilara 2, Agios Dimitrios, Attica, 173 41, Greece
21. Changes to these Terms
We may update these Terms to reflect changes in our services, business operations or legal obligations.
The updated version will be published on the website together with its effective date.
Changes apply prospectively and do not affect orders already completed, unless this is legally required or the change is more favourable to the customer.
Model withdrawal form
Complete and send this form only if you wish to withdraw from the sales contract.
To:
ΛΑΣΚΟΥ ΓΑΡΥΦΑΛΛΙΑ
N. Mandilara 2
Agios Dimitrios, Attica
173 41, Greece
Email: philiogr@yahoo.com
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product(s):
....................................................................................
Order number:
....................................................................................
Order date:
....................................................................................
Date received:
....................................................................................
Consumer’s full name:
....................................................................................
Consumer’s address:
....................................................................................
Date:
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Consumer’s signature:
Only required if this form is submitted on paper.
