Product exchanges and returns

We want you to be completely satisfied with your purchase. If you need to exchange a size or product, have changed your mind, or have received an incorrect or defective item, please follow the instructions below.

Exchange and return period

You may request an exchange or return for all or part of your order within fourteen (14) calendar days of delivery.

The product must be unused, in its original condition and show no signs of wear. The customer is responsible for any reduction in the product’s value caused by use or handling beyond what is necessary to establish its nature, characteristics and fit.

This exchange and return policy applies to orders delivered within Greece or another European Union country.

Free first exchange

One free exchange is offered per order within Greece and the European Union.

The first exchange is completed without shipping charges for the customer, provided that the return and delivery method specified by Philio is followed.

The exchange may be for a different size or another product and is subject to availability. If there is a price difference, we will inform you before shipping the replacement product.

For a second or subsequent exchange relating to the same order, the customer is responsible for the return and new delivery costs.

Refunds

If you request a refund because you have changed your mind, you are responsible for the direct return shipping costs and for the safe transportation of the product.

The refund will be made using the same payment method used for the original purchase, unless otherwise agreed. We may complete the refund after receiving the returned product or after receiving proof that it has been sent back.

If the entire order is returned, the cost of the least expensive standard delivery method available when the order was placed will also be refunded. Any additional cost resulting from the selection of a more expensive delivery method is not refundable.

Incorrect or defective products

If you have received a product different from the one you ordered, or an item that is damaged or defective, please contact us as soon as possible.

Please include your order number and photographs showing the issue. In this case, Philio will cover the return and replacement shipping costs.

Exchange or return procedure

1. Contact us before sending the parcel and provide your order number and whether you would like an exchange or a refund.

2. We will send you the appropriate return instructions for Box Now or Speedex, depending on the circumstances and the option that is most convenient for you.

3. Circle the item or items you are returning on the packing slip included with your order.

4. Complete the exchange and return form included with your order.

5. Place the products, the packing slip and the completed form inside the parcel.

6. Send the parcel according to the instructions provided and keep your shipping receipt.

Please do not send the parcel before contacting us. To qualify for the free first exchange, you must use the return and delivery method specified by Philio.

Exceptions and orders outside the European Union

The right of withdrawal does not apply to products made according to the customer’s specific personal choices or personalised especially for them. This exception applies only to genuinely personalised products and not to all handmade Philio products.

Exchanges or returns due to a change of mind are not accepted for orders delivered outside the European Union. This restriction does not apply to incorrect or defective products and does not limit any mandatory consumer rights that may apply.

Contact

Email: philiogr@yahoo.com
Telephone: +30 693 714 9673